Return Eligibility

Due to the perishable nature of our products (sweets and savouries), we generally do not accept returns. However, if you receive a damaged, tampered, or completely incorrect product, we will provide a replacement or refund upon verification.

Timeframe for Complaints

You must report any issue with your order (damage, incorrect items) within 24 hours of delivery. Please provide photographic evidence to our support team to help us process your request quickly.

Non-Returnable Items

For hygiene and safety reasons, any opened, partially consumed, or custom-made sweet boxes (like gifting or bulk orders) cannot be returned or refunded unless there is a proven quality issue.

Refund Process

Once a refund is approved, it will be processed to your original method of payment. Please allow 5-7 business days for the refund amount to reflect in your bank account or credit card statement.

Cancellations

Orders can only be cancelled before they are dispatched from our store. Once an order is handed over to our delivery partners, cancellation requests will not be accepted.

Contact for Returns

To initiate a return or report an issue, please contact our customer support via WhatsApp at +91 90101 93873 or email us at support@sawariyamithai.com.